Returns & Exchanges
At Skater HQ, we want to ensure you are rolling with the right gear; if your purchase isn't a perfect fit, you can return it within 30 days for an exchange or refund. Items must be in brand-new, unused condition with all original packaging and tags attached to qualify.
Initiate Your Return
Log into your account or use our guest portal to request a Return Authorization (RA) number within 30 days of delivery.
Pack Your Gear
Securely pack your items in their original boxes, ensuring all protective padding is included to prevent damage during transit.
Ship It Back
Affix your return shipping label and drop the package off at any authorized carrier location, keeping a copy of your tracking number.
Quality Check & Refund
Once our skate technicians inspect the returned items, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing